Data Deletion
ICISURVEY — AI-Powered Guest Satisfaction Management Platform
Last updated: June 02, 2025
This page explains data held by ICISURVEY, how to request deletion, and our dual role as data controller and data processor.
1. Controller and Processor Distinction
Data we control (hotel admin accounts): We can delete this directly on request.
Data we process on behalf of hotels (guest survey responses): The hotel is the data controller. Deletion requests from guests should go to the hotel first. We process deletion instructions from hotels.
2. What Data ICISURVEY Holds
| Data | Controller | Where | Deleted When |
|---|---|---|---|
| Hotel admin account credentials | ICI Tech | Our servers | Account deletion |
| Survey configurations and templates | Hotel | Our servers | Per hotel instruction or account deletion |
| Guest survey responses | Hotel | Our servers | Per hotel instruction or account deletion |
| AI analysis outputs | Hotel | Our servers | Per hotel instruction or account deletion |
| Distribution contact data (guest email/phone) | Hotel | Our servers | After delivery or within 30 days |
| Billing and contract records | ICI Tech | Our servers | 10 years (financial law) |
| Support communications | ICI Tech | Our servers | 3 years from last contact |
| Technical and security logs | ICI Tech | Our servers | 12 months (rolling, automatic) |
3. Hotel Admin Account Deletion
To delete your hotel admin account and all associated platform data, contact app@icitech.com.tr with subject "Account Deletion Request — ICISURVEY" or use Settings → Account → Delete Account if available in-platform.
Before deleting: export survey data and reports you want to keep. Cancel your subscription first to avoid continued billing.
Server-side data is removed within 30 days of confirmed deletion, except legally required retention items.
4. Guest Survey Data Deletion (Hotel Customers)
Hotels (as data controllers) can instruct us to delete specific guest survey data by contacting app@icitech.com.tr with subject "Content Deletion Instruction — ICISURVEY" and specifying the scope. We execute deletion instructions within 30 days. On contract termination, survey data is deleted per agreed terms.
5. Hotel Guests — Exercising Your Rights
If you are a hotel guest and want to access or delete your survey response data, contact the hotel first. The hotel is the data controller for your survey responses. If the hotel cannot assist, contact app@icitech.com.tr and we will route your request appropriately.
6. Distribution Contact Data
Email addresses and phone numbers used to send surveys are deleted after delivery confirmation or within 30 days of the distribution event, whichever is sooner. This data is not retained beyond what is necessary for the distribution task.
7. AI Provider
Survey response content transmitted to our AI provider for analysis is subject to the AI provider's own data handling policies, disclosed at https://icisurvey.com/en/privacy/ai-provider/. Deleting ICISURVEY data does not automatically delete data from the AI provider's systems. Review the AI provider's policies directly for information about their data retention.
8. Data We Are Required to Retain
| Data | Period | Legal Basis |
|---|---|---|
| Billing and subscription records | 10 years | Turkish Commercial Code |
| Contract correspondence | Up to 3 years | Turkish Code of Obligations |
| Data under active legal hold | Duration of proceedings | Turkish civil procedure |
9. After Account Deletion
Account deletion is permanent. Survey history, analysis outputs, and account data cannot be recovered. Billing may continue until cancelled separately — cancel before deleting your account.
10. Your Additional Privacy Rights
Contact app@icitech.com.tr for access, correction, portability, or objection requests. Hotel guests: contact the hotel first. EEA and UK users may lodge complaints with local DPAs — see https://icisurvey.com/en/privacy/gdpr/. Turkish users: https://www.kvkk.gov.tr/. We respond within 30 days.
11. Need Help?
Email: app@icitech.com.tr Subject: "Data Deletion Request — ICISURVEY" Website: https://icisurvey.com/
We acknowledge requests within 2 business days and complete within 30 days.