AI Provider Disclosure

ICISURVEY — AI-Powered Guest Satisfaction Management Platform

Effective date: June 02, 2025 Last updated: June 02, 2025

1. Purpose of This Page

This page discloses the third-party AI service provider used by ICISURVEY to analyze guest survey responses. Hotels should inform their guests that survey responses are processed using AI tools as part of the ICISURVEY service.

2. Current AI Provider

3. What Data Is Sent

When a guest submits a survey, response content (satisfaction scores, open-text comments, and related survey fields needed for analysis) may be transmitted to OpenAI via API to generate summaries, sentiment analysis, action recommendations, and draft staff responses. Outputs are returned to the hotel dashboard.

4. Training and Model Use

Per OpenAI's API data usage policies, OpenAI does not use business API inputs submitted via the OpenAI API to train or improve its general models by default. ICISURVEY selects and configures AI providers that commit not to use API inputs for general model training.

5. GDPR Transfers (EEA and UK)

OpenAI may process data in the United States or other jurisdictions. For EEA and UK transfers, ICISURVEY relies on appropriate safeguards under GDPR Chapter V, including Standard Contractual Clauses (SCCs) and OpenAI's data processing documentation applicable to API customers. A data processing agreement under Article 28 GDPR is in place with our AI provider as part of ICISURVEY's vendor arrangements.

6. Roles

ICISURVEY is the data processor for guest survey response data. The hotel is the data controller for its guests' survey data. ICISURVEY is the data controller for hotel admin account data. Hotels must inform guests that survey responses are processed by ICISURVEY and analyzed using AI.

7. Guest Data Subject Requests

Hotel guests should contact the hotel first for rights relating to their survey responses. If the hotel cannot assist, contact app@icitech.com.tr and we will route the request.

8. Related Documents

• Privacy Policy: https://icisurvey.com/en/privacy/
• GDPR Privacy Notice: https://icisurvey.com/en/privacy/gdpr/
• Terms of Service: https://icisurvey.com/en/terms/

9. Contact

Email: app@icitech.com.tr
Subject: "AI Provider — ICISURVEY"
Website: https://icisurvey.com/

We acknowledge enquiries within 5 business days.

If the AI provider changes, this page will be updated and material changes will be notified as described in our Privacy Policy.