Happier guests, more bookings
Collect feedback during the stay via QR codes or afterward with satisfaction surveys. Spot happy and unhappy guests during the stay and strengthen your reputation through early recovery.
icisurveyHotel feedback
AI-powered guest satisfaction
Hear every guest within the first 30 seconds.
Design surveys in minutes, share them via QR, and resolve issues while the guest is still on property.
Identify dissatisfaction early and reduce the risk of negative public reviews by resolving issues during the stay. ICISURVEY is not a review-suppression tool — it helps your team act on property while guests retain the right to post on third-party platforms.
Built for hotels, resorts, and hospitality teams
- City hotels
- Resorts
- Boutique stays
- Multi-property groups
- Guest relations
- F&B teams
Real-time
In-stay alerts
Multi-channel
QR, email & SMS
< 30s
Survey setup
12
Languages + RTL
Features
End-to-end guest satisfaction
From design to delivery, analysis to resolution — everything you need on one platform.
AI summary & insights
Automatically summarize responses; see trends and priority actions clearly.
Multilingual & RTL
Reach international guests in their own language with 12 languages and RTL support.
QR & multi-channel delivery
Share surveys via QR, link, email, or SMS — in-room, in the lobby, and at checkout.
Instant alerts & recovery
Alert your team on low scores immediately and intervene while the guest is still on site.
Department & time analysis
Housekeeping, F&B, front office — break down scores by department and time of day.
GDPR & security
Scale with confidence using role-based access, encrypted data, and privacy-ready processes.
Product capabilities
Managing guest feedback is easy with ICISURVEY
With ICISURVEY, you can capture guest feedback effectively. Collect valuable insights during the stay via QR codes or after checkout with satisfaction surveys. Spot dissatisfaction early and resolve issues while the guest is still on property.
Use guest feedback to make your hotel more preferred. Collect feedback during the stay and after departure; evaluate with email surveys.
Analyze your hotel
Gather the detailed feedback you need to understand the guest experience in every department — from front desk to housekeeping.
Built for hospitality
Create a core guest survey; add modules for locations, departments, or guest types — or build unlimited individual surveys.
In-stay experience surveys
Intervene in service instantly with mobile-first in-stay surveys while the guest is still on property — and improve fast.
Impact analysis
Understand and prioritize the improvements that will most positively affect the guest experience — and create stays guests love.
Email surveys
Send embedded email survey invitations; show the first question in the email for instant feedback.
QR code surveys
Expand how you collect feedback with branded printable QR codes for brochures, invoices, and more.
Kiosk surveys
Capture on-property feedback with tablets and phones. Set the survey up as a kiosk or hand the device over in person.
Multilingual
Do your guests speak different languages? Set up your satisfaction survey in multiple languages.
Artificial intelligence
AI alongside your team and your guests
Personalized AI summaries and action suggestions for staff
Survey question suggestions and smart follow-ups on low scores
Guest complaints distilled into clear action points
Prioritized alerts powered by sentiment analysis
Guest
AI summary — guest
AC noise is disturbing · Around 2:00 a.m. · Expecting a room change or technical support
Staff
AI reply draft — staff
Dear guest, we apologize for the air conditioning noise. Our technician will be at your room within 15 minutes; we can also arrange a room change if you prefer.
AcceptEdit
How it works
Get started in three steps
Guest satisfaction in three simple stages. Deliver surveys to your guests via QR code, tablet, kiosk, email, or WhatsApp.
- 01
Design
Build surveys from templates or from scratch; customize questions to match your brand.
- 02
Distribute
Share via QR, link, or SMS; place them in rooms, the lobby, and at exit points.
- 03
Listen & resolve
Listen with instant alerts; prioritize with AI summaries and resolve on the spot.
How does ICISURVEY work?
- Step 1
Define your survey
Build surveys at the level of detail you need with hospitality-ready survey design.
- Step 2
Deliver
After check-in, after an experience, via in-room QR, kiosk, or before checkout — deliver via QR, tablet, email, SMS, or WhatsApp.
- Step 3
Analyze & win
Analyze all feedback, close service gaps, grow satisfied guest numbers, and win more bookings.
- Send a post-stay email survey or capture feedback during the stay with contactless QR surveys in the room or lobby.
- Identify happy and unhappy guests and send management responses by email.
- Resolve guest issues and reduce the risk of negative guest reviews.
Why ICISURVEY
Elevate the guest experience
With ICISURVEY, identify happy and unhappy guests, resolve issues, and raise guest satisfaction.
Identify dissatisfaction early
Detect unhappy guests and automatically route low-score feedback to guest relations or experience managers. Resolve issues during the stay to reduce the risk of negative public reviews — without blocking guests from posting elsewhere.
Elevate the guest experience
Listen to feedback quickly and act. Identify operational and service improvements — and ensure changes stick across your organization.
Better, happier guests
Gather valuable feedback with customizable surveys. Turn insights into action; track gains in satisfaction, revenue, and demand.
Real-time follow-up with QR surveys
Send guests off with personalized QR cards featuring your logo and QR code — and encourage them to share positive experiences.
Notice more, improve your processes
Speak your guests' language with customizable, multilingual surveys. Use the data to improve your business processes.
ICISURVEY detects guest dissatisfaction and automatically routes feedback to the right departments. Resolve issues quickly on property — icisurvey does not suppress or block public reviews.
About
happier hotels
We build solutions for happier guests
Built with hoteliers
Developed by ICITECH, ICISURVEY is a leading provider of guest feedback management. We offer an innovative platform that helps hoteliers collect, analyze, and manage feedback effectively.
Happier customers
Guest satisfaction is one of the top priorities for hotels. Capture feedback during the stay via QR codes or afterward with satisfaction surveys; understand the experience and continuously improve service quality.
Dynamic solution, instant feedback
With our guest-centric approach, innovative features, and user-friendly interface, we help hoteliers manage feedback more effectively. Improve the guest experience, boost operational efficiency, and maximize satisfaction.
As a company, we continue to deliver new features and improvements to support hotels' success and help them create memorable experiences for their guests.
“We started catching dissatisfaction while guests were still on property. Routing low scores to the right team helped us resolve issues before checkout.”
Operations lead
Boutique city hotel, Turkey
“With ICISURVEY we receive guest feedback instantly. We raise satisfaction levels and resolve issues quickly while the guest is still on site.”
“Our guests genuinely engage when filling out ICISURVEY surveys. That helps us understand their expectations better and improve their experience even further.”
“ICISURVEY's flexible survey builder lets us collect department-level feedback. It gives us a clear guide for improving service quality.”
“With ICISURVEY we handle low-score feedback quickly. Resolving concerns during the stay helps us reduce the risk of negative public reviews.”
“ICISURVEY's customer support team is outstanding. They always answer our questions and respond quickly to our needs.”
“Since we started using ICISURVEY, we collect guest feedback more effectively and act on issues while recovery is still possible.”
Representative feedback from hotel teams. Results vary by property and how the platform is used.
Contact
We're here 24/7
The ICISURVEY team delivers exceptional customer support to hotels that use the platform. We value our customers and work in full partnership for their business success.
- Our experienced support team delivers fast, effective solutions; we're ready 24/7 for any question, request, or need.
- We strive to deliver the best customer experience by understanding every technical and operational aspect.
- We're always here to resolve your issues, share recommendations, and build a close working relationship.
FAQ
Frequently asked questions
The most common questions about the trial, AI use, and data responsibility.
A guest satisfaction and feedback platform for hotels. Design surveys, distribute them via QR, email, kiosk and similar channels, summarize responses with AI, and help teams act while guests are still on property.
Start hearing your guests today
No setup, no credit card. Try free for 14 days.