020
Designing a contactless feedback experience: A Checklist for Choosing the Right System
This article examines designing a contactless feedback experience through guest satisfaction, operational visibility and rapid service recovery.
icisurvey guides
Hotel surveys, guest feedback & AI insights
Practical articles on QR guest surveys, on-property recovery, multilingual feedback, and AI summaries for hotel teams.
019
A Hotel Manager’s Guide to analyzing completion rates by distribution channel
It summarizes multilingual, security, AI analysis, real-time alert and usability criteria when choosing a system for analyzing completion rates by distribution
018
Turning publishing one survey across multiple channels Data into Operational Action
The article focuses on collaboration between front desk, housekeeping, F&B and guest relations around publishing one survey across multiple channels.
017
How Multi-Property Hotels Can Standardize distributing surveys through WhatsApp
It shows how distributing surveys through WhatsApp data can support department performance, service recovery and management decisions.
016
Making sending guest surveys by SMS Faster and More Measurable
For multi-property groups, it explains how common survey, data and action standards can be built around sending guest surveys by SMS.
015
Using email surveys after checkout Through the iciSurvey Lens
It looks at QR, multi-channel delivery, instant alerts and reporting as ways to make using email surveys after checkout faster and more traceable.
014
Improving Guest Experience with collecting on-property feedback with tablets and kiosks
This article evaluates where iciSurvey’s verified feedback and AI-analysis capabilities can support common collecting on-property feedback with tablets and kios
013
7 Core Principles for increasing survey access in lobbies and exit points
It explores increasing survey access in lobbies and exit points as a way to improve guest experience, identify issues early and strengthen cross-department coor
012
How to Manage designing in-room QR surveys: A Practical Guide
The piece summarizes practical implementation steps and measurement points hotel teams can use for designing in-room QR surveys.
011
Collecting hotel surveys with QR codes: Why It Matters for Hotels
It explains how survey design, distribution channels and real-time team action can work together around collecting hotel surveys with QR codes.