--- title: "icisurvey — Guest feedback platform" description: "Collect real-time feedback from hotel guests with QR and email surveys. Measure satisfaction with AI summaries and resolve issues on the spot." keywords: - "icisurvey" - "hotel guest feedback" - "guest satisfaction" - "QR survey" - "en" lastModified: "2026-07-31" --- # Hear every guest within the first 30 seconds. Design surveys in minutes, share them via QR, and resolve issues while the guest is still on property. Identify dissatisfaction early and reduce the risk of negative public reviews by resolving issues during the stay. ICISURVEY is not a review-suppression tool — it helps your team act on property while guests retain the right to post on third-party platforms. **AI-powered guest satisfaction** · In-stay recovery — Built for hotel groups across Turkey and Europe ## Overview AI-powered guest feedback platform for hotels and hospitality. QR surveys, real-time insights, and on-site recovery. Built for hotels, resorts, and hospitality teams: City hotels, Resorts, Boutique stays, Multi-property groups, Guest relations, F&B teams. ## Results / Proof - **Real-time** — In-stay alerts - **Multi-channel** — QR, email & SMS - **< 30s** — Survey setup - **12** — Languages + RTL ## Key Features ### AI summary & insights Automatically summarize responses; see trends and priority actions clearly. ### Multilingual & RTL Reach international guests in their own language with 12 languages and RTL support. ### QR & multi-channel delivery Share surveys via QR, link, email, or SMS — in-room, in the lobby, and at checkout. ### Instant alerts & recovery Alert your team on low scores immediately and intervene while the guest is still on site. ### Department & time analysis Housekeeping, F&B, front office — break down scores by department and time of day. ### GDPR & security Scale with confidence using role-based access, encrypted data, and privacy-ready processes. ## Product capabilities Managing guest feedback is easy with ICISURVEY With ICISURVEY, you can capture guest feedback effectively. Collect valuable insights during the stay via QR codes or after checkout with satisfaction surveys. Spot dissatisfaction early and resolve issues while the guest is still on property. Use guest feedback to make your hotel more preferred. Collect feedback during the stay and after departure; evaluate with email surveys. ### Analyze your hotel Gather the detailed feedback you need to understand the guest experience in every department — from front desk to housekeeping. ### Built for hospitality Create a core guest survey; add modules for locations, departments, or guest types — or build unlimited individual surveys. ### In-stay experience surveys Intervene in service instantly with mobile-first in-stay surveys while the guest is still on property — and improve fast. ### Impact analysis Understand and prioritize the improvements that will most positively affect the guest experience — and create stays guests love. ### Email surveys Send embedded email survey invitations; show the first question in the email for instant feedback. ### QR code surveys Expand how you collect feedback with branded printable QR codes for brochures, invoices, and more. ### Kiosk surveys Capture on-property feedback with tablets and phones. Set the survey up as a kiosk or hand the device over in person. ### Multilingual Do your guests speak different languages? Set up your satisfaction survey in multiple languages. ## Artificial intelligence ### AI alongside your team and your guests - Personalized AI summaries and action suggestions for staff - Survey question suggestions and smart follow-ups on low scores - Guest complaints distilled into clear action points - Prioritized alerts powered by sentiment analysis ### AI summary — guest AC noise is disturbing · Around 2:00 a.m. · Expecting a room change or technical support ### AI reply draft — staff Dear guest, we apologize for the air conditioning noise. Our technician will be at your room within 15 minutes; we can also arrange a room change if you prefer. ## How it works Guest satisfaction in three simple stages. Deliver surveys to your guests via QR code, tablet, kiosk, email, or WhatsApp. 01. **Design** — Build surveys from templates or from scratch; customize questions to match your brand. 02. **Distribute** — Share via QR, link, or SMS; place them in rooms, the lobby, and at exit points. 03. **Listen & resolve** — Listen with instant alerts; prioritize with AI summaries and resolve on the spot. ### How does ICISURVEY work? 1. **Define your survey** — Build surveys at the level of detail you need with hospitality-ready survey design. 2. **Deliver** — After check-in, after an experience, via in-room QR, kiosk, or before checkout — deliver via QR, tablet, email, SMS, or WhatsApp. 3. **Analyze & win** — Analyze all feedback, close service gaps, grow satisfied guest numbers, and win more bookings. - Send a post-stay email survey or capture feedback during the stay with contactless QR surveys in the room or lobby. - Identify happy and unhappy guests and send management responses by email. - Resolve guest issues and reduce the risk of negative guest reviews. ## Why icisurvey ### Elevate the guest experience With ICISURVEY, identify happy and unhappy guests, resolve issues, and raise guest satisfaction. ### Identify dissatisfaction early Detect unhappy guests and automatically route low-score feedback to guest relations or experience managers. Resolve issues during the stay to reduce the risk of negative public reviews — without blocking guests from posting elsewhere. ### Elevate the guest experience Listen to feedback quickly and act. Identify operational and service improvements — and ensure changes stick across your organization. ### Better, happier guests Gather valuable feedback with customizable surveys. Turn insights into action; track gains in satisfaction, revenue, and demand. ### Happier guests, more bookings Collect feedback during the stay via QR codes or afterward with satisfaction surveys. Spot happy and unhappy guests during the stay and strengthen your reputation through early recovery. ### Real-time follow-up with QR surveys Send guests off with personalized QR cards featuring your logo and QR code — and encourage them to share positive experiences. ### Notice more, improve your processes Speak your guests' language with customizable, multilingual surveys. Use the data to improve your business processes. ICISURVEY detects guest dissatisfaction and automatically routes feedback to the right departments. Resolve issues quickly on property — icisurvey does not suppress or block public reviews. ## About ### We build solutions for happier guests *happier hotels* ### Built with hoteliers Developed by ICITECH, ICISURVEY is a leading provider of guest feedback management. We offer an innovative platform that helps hoteliers collect, analyze, and manage feedback effectively. ### Happier customers Guest satisfaction is one of the top priorities for hotels. Capture feedback during the stay via QR codes or afterward with satisfaction surveys; understand the experience and continuously improve service quality. ### Dynamic solution, instant feedback With our guest-centric approach, innovative features, and user-friendly interface, we help hoteliers manage feedback more effectively. Improve the guest experience, boost operational efficiency, and maximize satisfaction. As a company, we continue to deliver new features and improvements to support hotels' success and help them create memorable experiences for their guests. ## Customers > “We started catching dissatisfaction while guests were still on property. Routing low scores to the right team helped us resolve issues before checkout.” — **Operations lead**, Boutique city hotel, Turkey > With ICISURVEY we receive guest feedback instantly. We raise satisfaction levels and resolve issues quickly while the guest is still on site. > Our guests genuinely engage when filling out ICISURVEY surveys. That helps us understand their expectations better and improve their experience even further. > ICISURVEY's flexible survey builder lets us collect department-level feedback. It gives us a clear guide for improving service quality. > With ICISURVEY we handle low-score feedback quickly. Resolving concerns during the stay helps us reduce the risk of negative public reviews. > ICISURVEY's customer support team is outstanding. They always answer our questions and respond quickly to our needs. > Since we started using ICISURVEY, we collect guest feedback more effectively and act on issues while recovery is still possible. ## Contact ### We're here 24/7 The ICISURVEY team delivers exceptional customer support to hotels that use the platform. We value our customers and work in full partnership for their business success. - Our experienced support team delivers fast, effective solutions; we're ready 24/7 for any question, request, or need. - We strive to deliver the best customer experience by understanding every technical and operational aspect. - We're always here to resolve your issues, share recommendations, and build a close working relationship. Have a question or request? Our support team is ready to help. ## Frequently asked questions The most common questions about the trial, AI use, and data responsibility. ### What is icisurvey? A guest satisfaction and feedback platform for hotels. Design surveys, distribute them via QR, email, kiosk and similar channels, summarize responses with AI, and help teams act while guests are still on property. ### Who is it for? Hotels, hospitality businesses, and guest-experience teams. Guests are not subscribers; they complete surveys distributed by the hotel. ### How does the free trial work? You can try free for 14 days with no setup fee and no credit card. Email us to request a trial. ### How does AI use survey responses? Responses may be processed for summaries, sentiment, action suggestions, and staff reply drafts. The provider is disclosed on our legal pages. AI drafts are for staff to accept or edit — they are not sent automatically as final guest messages. ### Do you stop guests from posting online reviews? No. icisurvey is not a review-suppression tool. The focus is resolving issues inside the hotel early to reduce the risk of negative public reviews, without interfering with guests’ rights to post on third-party platforms. ### Who is responsible for personal data? For guest survey responses, the hotel is the data controller and icisurvey is the processor. Guests should contact the hotel first for rights requests. Details are in our privacy / KVKK pages. ## Get Started Start hearing your guests today No setup, no credit card. Try free for 14 days. - [Try for free](https://icisurvey.com/en/contact?intent=trial) - [Contact us](https://icisurvey.com/en/contact) - [Log in](https://survey.b1.tr/) - [Pricing](https://icisurvey.com/en/pricing) ## Related - [Features](https://icisurvey.com/en) — [markdown](https://icisurvey.com/en.md) - [Pricing](https://icisurvey.com/en/pricing) — [markdown](https://icisurvey.com/en/pricing.md) - [Contact](https://icisurvey.com/en/contact) — [markdown](https://icisurvey.com/en/contact.md) - [Privacy Policy](https://icisurvey.com/en/privacy) — [markdown](https://icisurvey.com/en/privacy.md) - [Privacy GDPR](https://icisurvey.com/en/privacy/gdpr) — [markdown](https://icisurvey.com/en/privacy/gdpr.md) - [AI Provider](https://icisurvey.com/en/privacy/ai-provider) — [markdown](https://icisurvey.com/en/privacy/ai-provider.md) - [Terms of Service](https://icisurvey.com/en/terms) — [markdown](https://icisurvey.com/en/terms.md) - [Subscription Terms](https://icisurvey.com/en/subscription-terms) — [markdown](https://icisurvey.com/en/subscription-terms.md) - [Data Deletion](https://icisurvey.com/en/data-deletion) — [markdown](https://icisurvey.com/en/data-deletion.md) - [Cookie Policy](https://icisurvey.com/en/cookies) — [markdown](https://icisurvey.com/en/cookies.md) - [llms.txt](https://icisurvey.com/llms.txt) - [llms-full.txt](https://icisurvey.com/llms-full.txt) - [sitemap.md](https://icisurvey.com/sitemap.md)